MYFW Digital Banking Platform FAQ
At First Western Trust, we are committed to delivering an intuitive and efficient online banking experience that empowers our clients to achieve their financial goals with ease and speed. We are pleased to introduce the new MYFW Digital Banking Platform, designed to enhance your banking experience. Below, you’ll find instructions and answers to common questions about the new platform.
BUSINESS DIGITAL BANKING FAQs
Launch Date Coming Soon
We look forward to launching our new online digital banking platform.
CONSUMER DIGITAL BANKING FAQs
How do I access the new digital banking platform?
Logging in Online
- Visit MYFW Login Page
- Use your existing username and password the first time you log in
Logging in on Mobile
- Delete the old mobile app off your phone
- Redownload the MYFW Digital Banking app from the App Store or Google Play
Supported Devices:
- Apple: iOS 15.1 or later,
- Android: Google Play on Android 8.1 or later.
How can I find my existing password?
To retrieve your saved passwords, you can follow different steps based on the platform you’re using.
Click here for more information.
What should I do if I forget my username or password?
- Select “Forgot Password” on the login page to reset your credentials OR
- Contact your Private Banker for assistance
What are the username and password requirements?
Username
- Must be at least six characters long
- Must contain at least one letter
- Can include letters, numbers, and special characters like @$*_-=.! ~
- Cannot contain spaces
Password
- Must be between 10 and 32 characters long
- Must contain characters from at least two of the following categories (letters, numbers)
Is two-factor authentication required? How does it work?
Yes, two-factor authentication (also known as Multi Factor Authentication or MFA) is important for your security. It requires two or more forms of authentication to access your account, enhancing protection against identity theft.
After entering your User ID, password, and One-Time Passcode (OTP), you can enroll your computer for easier future logins. This will create a Browser Cookie that allows you to log in without entering an OTP each time. Ensure your browser and antivirus settings do not delete cookies to avoid repeated OTP prompts.
Click here for more information.
Can I manage multiple accounts or user permissions?
Yes, you will be able to manage multiple accounts and user permission within the new platform under “Manage Users”.
How to I convert my QuickBooks and/or Quicken accounts to the new platform?
Please follow these conversion instructions:
What are the key benefits and features of the new platform?
New Look & Feel – Fresh, intuitive design across web and mobile.
Powerful New Features
- Real-Time Mobile Deposits – See checks appear in your account immediately after acceptance.
- External Loan Pay – Pay your FWT loans from accounts at other financial institutions.
- Transaction Disputes – Dispute transactions directly in the platform.
External Account Services
- External Accounts – Link and view non-FWT accounts for a complete picture of your finances.
- Personal Finance Tools – Track spending, view trends, and set budgets to stay on top of your goals.
- External Transfers – Move money between financial institutions with ease.
- IntraFi Accounts – Access assets like Insured Cash Sweep and CDARS from one login.
Improved Communication Tools
- Instant access to statements, notices, and account documents.
- Ability to share custom online access with non-account holders (e.g. bookkeepers)
What if I’m experiencing any issues or need additional support?
Please contact your Private Banker for immediate assistance.